Marketing evolves in sync with the always volatile consumer behavior. Marketing 1.0 perspective was product driven where providing better products to consumers was the key factor. Whereas Marketing 2.0 was built around meeting the consumer requirement satisfactorily. In Marketing 3.0 perspective focused on caring for human behavioral aspects while dealing with consumer so that they can be optimally delivered. Marketing 4.0 was more about dealing with digital technology’s influence on consumers’ behavior and way outs. During all phases, the environmental factors influence marketing and customers in all regards. But, out of the various factors, now technology is the factor which influences the consumer behavior in large in this era. The era is called to be the Digital Era, internet
services in 5th generation speed have reached to the interiors. Statistics supports that more than half of the world’s population is using internet-based services. Hundred percent of youth living in U.S. is using internet and all other younger and older age segment have also started using web services in one or other forms. The global scenario is also not so different, consumer internet usage manifolds for variety of needs. Marketing 4.0 noticed the shifting of commercial activities to internet-based platforms like Website Trading, E- Commerce, E- Retailing, E- CRM etc. Also, the comparative presence of consumers on social media was quite low. The search engines have never been so able to gather all relevant consumer information before. In 2021, marketers have dominating presence on internet as to respond to changed consumer web behavior. Consumer searches all relevant information online and makes decisions accordingly. Their presence and time spent on internet has increased significantly. This has given an access to marketers to all kind of behavioral aspects of consumers. They can individually analyze the consumers on various parameters while targeting them. Trends are towards hyper personalization in marketing strategies. All these factors have paved way for foundation of Marketing 5.0 wherein to deal with relatively never explored situations and concepts.
Authors
Dr. Jagdeep Singla
Dr. Jagdeep Singla is presently employed as Associate Professor in Institute of Management Studies and Research, Maharshi Dayanand University. He is post graduate in Master of Business Administration from Kurukshetra University. He has more than 25 years teaching and industry experience subsequent to completion of his post-graduation. During his academic career so far, he has authored several books in different areas such as Operations Management, Operations and Supply Chain Management, Brand Management, etc. which forms part of course curriculum of M.D. University He has plenty of research papers/articles to his credit published in national and international journals of repute. He did his Ph.D. on the topic entitled, “Strategies of Competitive Advantage: A study of Two-Wheeler industry in India”. He has been keynoting speaker and session co-chair in international and National conferences. He has supervised 8 Ph.ds. His area of Specialization are productions and operations management, supply chain management, Marketing Management and Brand Management.
Dr. Kuldeep Chaudhary is an Assistant Professor in Institute of Management Studies and Research, Maharshi Dayanand University for twelve years. Prior to present assignment, he worked in corporate sector for 3 years and taken up teaching assignments in many reputed educational institutions like DAV College, Kurukshetra University and Maharshi Markandeshwar University for a period of 5 years. He earned his master's degree and Doctor of Philosophy in Management from Kurukshetra University. His area of interest in teaching and Research include Digital Marketing, Brand Management, Integrated Marketing Communication and Service Marketing. Apart from writing a book on Brand Management, he has authored sixteen research papers and articles. Also, he has presented thirty-one research papers in various National and international Seminars and Conferences.